Financial Protection (ATOL)
All flight-inclusive holidays and individual flights booked through us are financially secured via the ATOL scheme (Licence Number 12238). Upon booking, you will be issued an ATOL Certificate. This document outlines exactly what is protected, details your rights, and explains who to contact in the event of any issues.
We, or the suppliers listed on your certificate, are responsible for providing the services purchased (or suitable alternatives). In the unlikely event of our insolvency or that of a supplier, an alternative ATOL holder may provide the services at no additional cost to you. If this is not feasible, you will be credited or refunded via the ATOL scheme. By accepting these terms, you agree that in such scenarios, you will assign your claims against the failed provider to the Trustees of the Air Travel Trust.
Flywatchers operates as a division of Flycations Limited (Company Number 14100185). With over six years of experience, we specialise in seamless travel arrangements for both corporate and leisure clients catering to all budgets.
Key Terms of Service
- Pricing: Fares are not guaranteed until the ticket has been issued.
- Deposits: If you secure a booking with a deposit, the remaining balance must be cleared by the agreed deadline. Deposits are strictly non-refundable and non-transferable.
- Ticket Rules: Most tickets cannot be refunded. Changes may be permitted depending on the airline, though fare and tax differences will apply.
- No-Shows: Failure to board your flight will result in the forfeiture of the ticket; it will become non-refundable and unchangeable.
- Taxes: Local levies may apply at your destination and are payable locally. Government changes to taxes or fuel surcharges after booking are the traveller's responsibility.
- Documentation: Travellers must ensure they hold valid passports and visas. One-way ticket holders must ensure compliance with destination entry requirements.
- Transit Requirements: Some connecting flights require transit visas—please check with the relevant consulate.
- Schedule Changes: Airlines may change schedules. Refunds are not offered for minor changes; options will be provided for major changes.
- Flight Reconfirmation: You must reconfirm your flight 72 hours prior to departure.
We strongly advise all travellers to purchase comprehensive travel insurance.
Travel Essentials
- E-Tickets: Your journey will be ticketed electronically.
- Passports: Must be valid for at least 6 months beyond your return date and in good condition.
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Check-In Deadlines:
- International: Arrive 3 hours prior.
- European: Arrive 2 hours prior.
- Domestic: Arrive 1 hour prior.
- Note: Check-in counters typically close 60 minutes before departure.
- Seat & Meal Requests: Passed to the airline but not guaranteed. Extra legroom seats usually assigned at airport.
Emergency Assistance & Special Needs
- Support: For urgent assistance during travel, call 020 3757 1212.
- Accessibility: Airport assistance for reduced mobility passengers must be requested 72 hours before departure.
Section A: Package & Principal Conditions
- Contract: A binding contract exists once we accept your deposit. Verbal confirmations are legally binding.
- Price Guarantee: Charter flight prices are fixed once confirmed. Scheduled flight prices may increase unless paid in full (excluding government increases).
- Changes: Minor changes will be communicated. Major changes (12+ hour shifts or airport changes outside London) will include alternatives.
- Group Tours: May be cancelled if minimum numbers are not met—full refund provided.
- Legal Jurisdiction: UK law applies. Non-UK residents accept English jurisdiction.
Section B: Agency Conditions
- We act solely as agents for airlines and suppliers. Your contract is with the service provider.
- We are not liable for supplier failures.
- If you decline insurance, you may be required to sign a waiver.
Cancellation Policy
1. Overview
Cancellations incur both Flywatchers service fees and penalties from the airline. Promotional fares are commonly non-refundable.
2. Same-Day Cancellations
£75 agency fee per passenger applies within 24 hours of booking, plus airline charges.
3. Charges by Travel Class
Business Class: Generally flexible; airline fees and £75 agency fee apply.
Premium Class: Partial refunds may be available; £75 agency fee applies.
Economy Class: Often non-refundable; refundable fares incur airline penalties plus the £75 agency fee.
4. Refund Process
Refunds are issued only after funds are received from the airline. Processing may take 8–12 weeks. Service fees are non-refundable.
5. Airline-Initiated Cancellations
If the airline cancels your flight, rebooking or refunds will be handled per airline policy. No agency fee applies.
6. How to Cancel
Please include your booking reference, full name, and reason for cancellation.
Email: support@flywatchers.com
Phone: 020 3757 1212 (Mon–Fri, 9 AM–5 PM GMT)
7. Force Majeure
We are not liable for disruptions due to uncontrollable events such as natural disasters, strikes, or government restrictions. Refunds depend on the supplier.
General Administration
- Lead Passenger: Responsible for all payments and communication.
- Late Payments: May incur a £150 penalty and potential cancellation.
- Document Accuracy: Travellers must check all documents immediately. We are not responsible for items lost via standard post.
